Customer Experience

5 experts reveal top CX trends for 2024

2024 is defined by the onslaught of artificial intelligence which is penetrating almost every industry, and CX is no exception. But how exactly is it used and is there...

How to tell if your customers are not fans of your CX

Key takeaways: Watch for a high churn rate among customers, indicating dissatisfaction. Negative online reviews suggest areas where your CX may be lacking. Decreased engagement metrics like website traffic or social media...

A day in the life of a customer experience specialist

Key takeaways: Analyzes customer feedback daily, acting as a detective for customer satisfaction. Utilizes customer journey maps to understand and enhance the customer experience. Acts as a liaison between departments, ensuring alignment...

4 ways companies underestimate the importance of customer experience

Key takeaways: Customer loyalty is crucial, yet some companies underestimate the importance of CX. Lack of a customer journey map often indicates neglect of CX. Prioritizing short-term gains over long-term customer satisfaction...

How to create and maintain a tailored customer experience for every target group

Key takeaways: Companies are investing heavily in refining customer acquisition and experience, setting new standards. Amid economic uncertainty, the focus is shifting towards prioritizing long-term customer experience improvements. Tailoring customer experiences to...