Key takeaways:
Watch for a high churn rate among customers, indicating dissatisfaction.
Negative online reviews suggest areas where your CX may be lacking.
Decreased engagement metrics like website traffic or social media...
Key takeaways:
Understanding the unique needs and preferences of elderly customers is essential for businesses.
Age-related changes influence how the elderly interact with products and services.
Key considerations in the elderly customer...
Key takeaways:
Gen Z, born from mid-1990s to early 2010s, seeks authentic, personalized experiences and navigates effortlessly through digital platforms.
Challenges in mapping their journey include rapidly changing preferences and ensuring...
