Maybe you're in college, about to go there, or already established in your field, and you set your sights on Customer Experience. It's a little specific industry, and some...
Even when your company finally starts taking CX seriously and gets to taking concrete steps to improve it, there are right and wrong ways to go about it. We...
2024 is defined by the onslaught of artificial intelligence which is penetrating almost every industry, and CX is no exception. But how exactly is it used and is there...
Key takeaways:
Watch for a high churn rate among customers, indicating dissatisfaction.
Negative online reviews suggest areas where your CX may be lacking.
Decreased engagement metrics like website traffic or social media...
Key takeaways:
Analyzes customer feedback daily, acting as a detective for customer satisfaction.
Utilizes customer journey maps to understand and enhance the customer experience.
Acts as a liaison between departments, ensuring alignment...
Key takeaways:
Customer loyalty is crucial, yet some companies underestimate the importance of CX.
Lack of a customer journey map often indicates neglect of CX.
Prioritizing short-term gains over long-term customer satisfaction...
Key takeaways:
Companies are investing heavily in refining customer acquisition and experience, setting new standards.
Amid economic uncertainty, the focus is shifting towards prioritizing long-term customer experience improvements.
Tailoring customer experiences to...